FAQ

 

How do I care for my new piece of art jewellery?

Wipe clean with a lightly dampened cloth.

Please note, the pieces are quite fragile and shouldn't be bent or dropped. Do not lose them on the dance floor.

 

Please keep earrings dry and don't wear your jewellery in the shower or while swimming.

Avoid direct contact with perfume, makeup and other beauty products as they may stain.

Store out of direct sunlight in a cool, dry place.

We do not recommend polymer clay products for children or as teething rings. Beads may represent a choking hazard.

 

Sizing

What is your shipping policy?

Processing Time:  All orders are packed and posted by myself within 2-4 business days. If you need something in a hurry send us a message before purchasing to avoid disappointment.

Domestic Shipping: Local delivery by Australia Post will take approximately 2–5 business days for standard shipping and 1–3 business days for express shipping. Tracking included on all Australian deliveries. Postage is by weight and starts from $8.50 AUD (Standard) and $11.50 AUD (Express) for a tracked 500g Satchel. This will be calculated at checkout but see the table below for cost.

 

Currently pottery can only be shipped to domestic addresses.

 

Please ensure you are entering the correct address details at checkout, as once it is processed and sent, we are unable to make adjustments to the delivery address.

 

Do you provide International delivery?

Yes, we ship internationally. Prices are according to weight (see table below).

 

 

 

 

Please contact us for a quote to other international destinations or for heavier items.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

How do I return an item?

For hygiene reasons, we cannot accept any exchanges of earring products.

 

If you are not 100% happy with your product, or it arrives in less than perfect condition, please send us an email to discuss a replacement. Please notify us within 7 days of order being received of any issues. 

Please note we do not offer refunds for change of mind. If you would like specific product measurements or more photos, please email me - I am very happy to answer any questions about our products!

Clothing must have original swing tags attached, not have been worn or washed and must be returned with receipt and original packaging within 14 days of receiving goods.

Customers are responsible for return postage costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

No refund will be given once custom clothing or jewellery has started production. 

 

What if my goods are faulty?

Everything from this shop is handmade individually in Adelaide, Australia. The jewellery pieces will often have small hand-forming marks, making each piece unique. Size, colour and shape may vary slightly. These are not flaws.

If you receive an item and you believe it to be faulty, please contact us immediately via email at odditymai@gmail.com. We ask that you then post the item back for assessment. Customers are responsible for return postage costs. If the item is deemed faulty, you will be entitled to a full refund. Oddity Mai reserves the right to ask you to prove that you did not cause or create the fault in the garment.

 

Can I request a custom design for you to make?


Please contact me at odditymai@gmail.com  to discuss your requirements. If it is in my capabilities, I would love to create an individual design for you! Please note that for bespoke items, a quote will be provided and full payment will be required before I start work on your item.

 

Privacy Policy

Your privacy is important to me! 

I will never give out or sell any of your information to a third party. All information collected is only used for the processing of your order. By placing an order, you consent to your data being collected by my secure payment methods and online store; and to receive updates occasionally from us. 

I do not allow local pickup of orders for the privacy of my home.

It is your responsibility as a customer to read the above information, and by placing an order you agree and understand the terms and conditions of sale.

 

Copyright

All photos and designs on this site are copyrighted and belong to Oddity Mai and Sarah Kurlinkus.

Use of these is not allowed without express written consent from me.